Live Chat Support

⇒ Increase Online Sales

⇒ Capture New Customer Leads.

⇒ Improve Customer Service Satisfaction Rates

⇒ Assure visitors to your site have a live person present.

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24 Hour Chat

Our agents manage your site day & night. With our large agent pool with can run shifts to offer 24-hour care.

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Training

We do regular training and require all agents to review notes for each client daily.

Focus on Conversion

By providing live support, we see an increase in lead generation of 35% on average.

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Secure and Private

All chats are transmitted via a secure connection so no outside eyes will see your sensitive data.

Performance Reporting

 We provide closed looped reporting a so you can gain clear insights in to your business.

Quality Leads

We deliver. We support your site 24 hours a day, ensuring we deliver quality leads.

Features for Site Owners

Questionary/voting module FAQ module Chatbox/Shoutbox module
Browser offers module Forms module Documents sharer module
Easy theming Co-Browsing/Screen sharing Speech to text
Online users tracking 5 widget positions Unlimited operators, chats at the same time, departments
Invite users to chat Drag & Drop widgets User screenshots, see what your users sees
Chats archive Chat remarks Files uploads, drag & drop
Tablet and Mobile friendly Operator To Operator chat Visitor tracking across different subdomains of domain

and much much more….

SOCIAL MEDIA AND GOOGLE INTEGRATION

Frequently Asked Questions

How many Agents can we add?

As many as you like! There are no limits to the number of agents that you can share a site with.

Do you limit the number of Concurrent chats?

No. You can answer as many concurrent chats as you wish. There are no limits.

Is our data safe?

We take your privacy, and data security very seriously. All communication between you and your visitors is over 128bit Secure Socket Layer, and all data is housed on encrypted servers.

Can I add or remove users at any time?

 

Yes! our services are pay-as-you-go, and you can easily add or remove users from your account with a couple of clicks.

How do agents answer specific questions about my business?

We ensure that all agents understand their assigned clients business, and it is mandatory they have studied your website and the FAQ / knowledge base material you provide. If the agent is faced with a question they can not answer they will inform the visitor that the matter will be passed on and the appropriate person will make contact. In these instances, feedback should be given and additional FAQs added.

Don't Be Shy

If we didn’t answer all of your questions, feel free to drop us a line anytime.

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