Live Chat Support
⇒ Increase Online Sales
⇒ Capture New Customer Leads.
⇒ Improve Customer Service Satisfaction Rates
⇒ Assure visitors to your site have a live person present.
24 Hour Chat
Our agents manage your site day & night. With our large agent pool with can run shifts to offer 24-hour care.
We do regular training and require all agents to review notes for each client daily.
Focus on Conversion
By providing live support, we see an increase in lead generation of 35% on average.
Secure and Private
All chats are transmitted via a secure connection so no outside eyes will see your sensitive data.
We provide closed looped reporting a so you can gain clear insights in to your business.
We deliver. We support your site 24 hours a day, ensuring we deliver quality leads.
Features for Site Owners
|Questionary/voting module||FAQ module||Chatbox/Shoutbox module|
|Browser offers module||Forms module||Documents sharer module|
|Easy theming||Co-Browsing/Screen sharing||Speech to text|
|Online users tracking||5 widget positions||Unlimited operators, chats at the same time, departments|
|Invite users to chat||Drag & Drop widgets||User screenshots, see what your users sees|
|Chats archive||Chat remarks||Files uploads, drag & drop|
|Tablet and Mobile friendly||Operator To Operator chat||Visitor tracking across different subdomains of domain|
and much much more….
Frequently Asked Questions
How many Agents can we add?
As many as you like! There are no limits to the number of agents that you can share a site with.
Do you limit the number of Concurrent chats?
No. You can answer as many concurrent chats as you wish. There are no limits.
Is our data safe?
We take your privacy, and data security very seriously. All communication between you and your visitors is over 128bit Secure Socket Layer, and all data is housed on encrypted servers.
Can I add or remove users at any time?
Yes! our services are pay-as-you-go, and you can easily add or remove users from your account with a couple of clicks.
How do agents answer specific questions about my business?
We ensure that all agents understand their assigned clients business, and it is mandatory they have studied your website and the FAQ / knowledge base material you provide. If the agent is faced with a question they can not answer they will inform the visitor that the matter will be passed on and the appropriate person will make contact. In these instances, feedback should be given and additional FAQs added.