Turn support tickets into amazing customer experiences.

FV Services supports ticketing systems that helps you manage support without any issues.

Teams

Help your customers, together. Assign tickets to other team members or groups. Everyone knows which tickets they’re responsible for, so nothing slips through the cracks.

Collaborate

Add private notes that only you and your team can see. Ask questions, make suggestions, or review messages from new team members before they’re sent.

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Be in the Know

See exactly what’s happening in real-time. You’ll know when tickets are assigned, completed, reopened, or rated.

Be Productive

Save answers to common questions, and insert them with a click into any message. Common Replies save time, and help keep your brand’s voice consistent across agents.

Organize Tickets

Create custom labels to organize tickets or tag them for future reference using whatever system works best for you.

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Automate your Workflow

Use rules to automate the way tickets are handled. For example, assign a ticket to a team member based on who they come from, or flag messages that include the word “urgent.”

Get the world’s most popular customer support ticket system

A widely-used and trusted  support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. It comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market.

Custom Fields Rich Text HTML
 Ticket Filters Help Topics
 Agent Collision Avoidance Assign and Transfer
Auto-Responder Internal Notes
Service Level Agreements Customer Portal

Dashboard Reports

Get system overview and basic historical statistics on tickets count and status per department, staff and help topics.

Dashboard reports give you an at a glance view at the performance and functionality of your help desk. You can also download and export more ticket detail by performing an advanced search from the ticket queue.

Twitter and Facebook.

See and respond to Tweets and Facebook wall posts that mention your brand, and easily turn social posts into support tickets.

Track Phone Support

Log detailed notes of phone conversations that can be saved as tickets, so they’ll show up in your customer’s history and you can reference them anytime.

Be easy to reach

 FV- Services provides support widgets to  ensure that customers always know how to get in touch, and it can be customized to feel like a seamless part of your site.

Frequently Asked Questions

What is a user?

 

A user is any member of your team who has their own Ticket Support login. Each user is $5/month, and has unlimited access to all of FV’s Ticketing Support features.

Can I have different companies on a single Ticketing account?

 

You sure can. You can have as many companies and/or email domains as you’d like in your account, and you can create separate mailboxes for them.

How does the free trial work?

 

It’s simple: you’ll create an account and add as many users as you’d like. You’ll have unlimited access to all of our Ticketing features. After 30 days, we’ll ask you for your credit card information, and you’ll be billed $5 per user per month moving forward.

Can I add or remove users at any time?

 

Yes! our services are pay-as-you-go, and you can easily add or remove users from your account with a couple of clicks.

Don't Be Shy

If we didn’t answer all of your questions, feel free to drop us a line anytime.

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